Last updated: 23 April 2026

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1. About This Policy

Holmgren Design (“we”, “us”, “our”) is committed to protecting your personal
information in accordance with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, who
we share it with, and your rights in relation to it.

Our website is hub.holmgren.com.au (“the Site”). For privacy-related enquiries,
contact us at [email protected].

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2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our
courses and services.

When you register an account:
– Full name
– Email address
– Password (stored in encrypted form)
– Timezone (for scheduling)

When you purchase a course:
– Billing name and address
– Payment card details (processed by Stripe — we do not store card numbers)
– Transaction records and purchase history

When you use the Site:
– Course enrolment and progress data
– Comments posted on course units
– Contact form submissions
– IP address and browser/device information
– Cookies (see Section 7)

We collect this information directly from you when you register, purchase,
or interact with the Site.

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3. Why We Collect Personal Information

We use your personal information to:

– Create and manage your account
– Process course enrolments and payments
– Deliver course content and track your progress
– Respond to your enquiries and support requests
– Send you course-related communications (enrolment confirmations, updates)
– Send you marketing communications where you have opted in (see Section 5)
– Improve the Site and our course offerings
– Meet our legal obligations

We will not use your personal information for a purpose incompatible with the
reason it was collected without your consent.

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4. Course Unit Comments

The Site uses a commenting system on course units to allow students to
communicate with each other and engage with course material. When you post
a comment, your name and comment content are visible to other enrolled
students and site administrators.

Comments may be checked by an automated spam detection service. Your IP
address may be passed to that service for this purpose.

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5. Marketing Communications

If you opt in to our mailing list, we will send you information about new
courses, events, and updates from Holmgren Design. We use Vbout to manage
our email marketing.

You can unsubscribe at any time using the unsubscribe link in any email, or
by contacting us at [email protected]. Unsubscribing from marketing
will not affect transactional emails related to your course enrolments.

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6. Who We Share Your Information With

We do not sell your personal information. We share it only with third-party
service providers who assist us in operating the Site and delivering our
services, and only to the extent necessary.

Stripe — Payment processing
Your payment details are submitted directly to Stripe. We do not store your
card number or CVV. Stripe’s privacy policy is available at stripe.com/au/privacy.

Vbout — Email marketing
If you subscribe to our mailing list, your name and email address are stored
in Vbout to manage communications. Vbout’s privacy policy is available at
vbout.com/privacy-policy.

These providers may be located outside Australia. Where we transfer personal
information overseas, we take reasonable steps to ensure it is handled in
accordance with the Australian Privacy Principles.

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7. Cookies

Cookies are small text files stored on your device. We use essential cookies
required for the Site to function. These include login session cookies,
security tokens, and course progress cookies. You cannot opt out of essential
cookies without losing access to your account and course content.

You can manage or disable cookies through your browser settings.

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8. How Long We Retain Your Data

Account and enrolment data: Retained for the life of your account and for
7 years after your last transaction, to meet our legal and tax obligations.

Course progress and comments: Retained for the life of your account.

Payment records: Retained for 7 years in accordance with Australian tax law.

Contact form submissions: Retained for up to 2 years.